Contact Us
Whether you have a question about a game, a suggestion for the island, or a concern about your experience, we would love to hear from you. Our small team reads every message, and we do our best to reply within 24 hours.
Response time
Within 24 hours, seven days a week.
Office
789 Rue Sainte-Catherine, Montreal, QC H3B 4G7
Support FAQ
How do I reset my Fortune-Stones balance?
Simply refresh the page in your browser. A fresh batch of 5,000 Fortune-Stones will be waiting for you — no account or sign-in required.
I found a bug — how do I report it?
Send us a message using the form above or email support@bearislandgame.com. Please include which game you were playing, what happened, and which browser or device you were using. Screenshots are always welcome.
Can I suggest a new game or feature?
Absolutely. We love hearing ideas from the community. Drop us a message and our design team will review every suggestion.
Do you offer real-money games or purchases?
No. Bear Island is and always will be entirely free to play. There are no real-money games, no in-app purchases, and no way to spend real money on this site.